Job Description

Claims Processor – Claims Department

The Ferraro Law Firm, P.A. | Miami / Brickell, Florida

Full-Time | On-Site

About the Firm

The Ferraro Law Firm, P.A. is a plaintiff-focused law firm representing clients in personal injury, catastrophic injury, mass tort, and complex litigation matters. We are seeking a highly organized and results-driven Claims Processor to join our Claims Department.

Position Overview

The Claims Processor is responsible for efficiently processing client claims, maintaining accurate case information, obtaining required documentation, and ensuring claims continue moving toward completion.

This position requires strong attention to detail, urgency, organization, and accountability . The ideal candidate is comfortable managing a high-volume workload, meeting production goals and deadlines, and proactively identifying missing information or obstacles that could delay a claim.

Key Responsibilities

• Process a high volume of client claims accurately and within established deadlines.
• Review claim files to confirm required documentation and information are complete.
• Gather, organize, verify, and maintain supporting claim documentation.
• Enter and update client and claim information within the firm's case-management system.
• Track claims through each stage of the processing lifecycle and proactively follow up on outstanding requirements.
• Identify missing, incomplete, or inconsistent information and take appropriate action to resolve deficiencies.
• Communicate with clients to obtain documentation, signatures, questionnaires, or other information necessary to process claims.
• Coordinate with attorneys, case managers, medical records personnel, accounting, and other departments as necessary.
• Maintain detailed and accurate notes documenting claim activity and communications.
• Monitor deadlines and ensure assigned claims are processed timely.
• Assist with preparing claim packages and documentation for submission.
• Respond promptly to requests for additional information or documentation.
• Maintain confidentiality of client, medical, financial, and case information.
• Meet established daily, weekly, and monthly productivity and quality expectations .
• Provide management with updates regarding claim volume, outstanding requirements, delays, and potential issues.

Qualifications

• Previous experience in claims processing, legal services, personal injury, mass torts, healthcare, insurance, medical records, or other high-volume administrative environments preferred.
• Strong organizational and time-management skills.
• Exceptional attention to detail and accuracy.
• Ability to manage a large volume of files while meeting strict deadlines.
• Strong written and verbal communication skills.
• Ability to follow established procedures while independently resolving routine issues.
• Comfortable working in a fast-paced, metrics-driven environment .
• Strong computer and data-entry skills.
• Experience with Microsoft Office and Excel.
• Experience with Litify, Salesforce, or another legal case-management platform is a plus.
• Bilingual English/Spanish is a plus.

What Success Looks Like

Successful Claims Processors consistently maintain accurate files, meet production goals, minimize processing delays, and take ownership of their assigned claims.

We are looking for someone who does not simply identify that documentation is missing—the right candidate takes action to obtain it, follows up consistently, and keeps the claim moving forward.

The ideal candidate is organized, dependable, detail-oriented, persistent, and motivated by measurable results .

If you thrive in a high-volume environment and take pride in completing work accurately and efficiently, we encourage you to apply.

The Ferraro Law Firm, P.A. is an Equal Opportunity Employer.

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