We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You’ll welcome guests, manage accounts, answer inquiries, and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now! Responsibilities: • General bookkeeping: ensure all hotel guest account information is accurate and up-to-date • Mitigate customer complaints as needed • Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs • Work with the housekeeping staff to ensure rooms are ready for new guests • Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information Be able to work on your feet for a typical shift for 8 hours at a time in a dynamic, fast-paced environment Qualifications: • Working knowledge of Microsoft Office and reservation management systems • Has experience answering telephone calls and troubleshooting stressful situations • 1+ year of hotel industry experience or related job preferred • Displays impeccable interpersonal, time management, organizational skills, and customer service skills Must be able to stand on your feet for 8 hours during a typical shiftPlease only apply if you meet each of these criteria Compensation: $12.50 hourly
• Be able to work on your feet for a typical shift for 8 hours at a time in a dynamic, fast-paced environment
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