Kelly Science and Clinical FSP is currently seeking a Medical Information Specialist for a long-term engagement with one of our Global MedTech clients. This person will join our Kelly FSP (Functional Service Provider) division, a managed solution provider and business unit of Kelly Services, Inc. This role is full-time and is offering full benefit options. As a Kelly FSP employee you may be eligible for Medical, Dental, Vision, 401K and a variety of other benefits to choose from. You may also be eligible for paid time off, including holiday, vacation, and sick/personal time. Medical Information Specialist Position Summary / Purpose The Medical Information Specialist provides timely, accurate, and compliant scientific and medical information to external and internal stakeholders. This role performs core Medical Information (MI) activities aligned with global MI policies and procedures and directly supports the Medical Information Contact Center by handling inbound medical enquiries via phone, email, and web. The role ensures high-quality scientific responses, supports literature searches and medical file maintenance, and escalates safety, complaint or regulatory issues following established processes. Principal Responsibilities Document and respond to medical and scientific inquiries from healthcare professionals, patients, and internal stakeholders via telephone, email, and web portal in accordance with global MI standard operating procedures and service level agreements (SLAs). Triage calls/escalations and manage enquiries from receipt through closure, documenting interactions accurately in the MI tracking system / CRM. Develop, adapt, and deliver medically accurate written responses (medical letters, FAQs, standard response documents) using approved content and aligning to corporate style, regulatory, and compliance requirements. Conduct literature searches and evidence synthesis to support scientific responses; summarize findings concisely and cite sources per MI standards. Maintain and update MI knowledgebase content (standard responses, FAQs, clinical summaries) and ensure version control and documentation in the document management system. Identify and escalation potential adverse events, product complaints, or quality issues to Customer Quality/Complaints Handling teams immediately and complete required internal notifications and documentation per SOPs. Provide subject matter expertise to cross-functional teams (Regulatory, Clinical, R&D, Commercial, Quality) on medical information trends, identified knowledge gaps, and frequently asked questions. Support training and onboarding for call center staff and other MI team members on product clinical profiles, MI processes, and systems (content delivery rather than people management). Participate in development and continuous improvement of MI processes, metrics, tools, and call center scripts to enhance service quality and efficiency. Track and report call center and MI metrics (volume, response times, quality review outcomes, trends) and support root cause analysis for recurring enquiries. Ensure all MI activities comply with internal policies, applicable local and global regulations, and corporate codes of conduct. Support special projects (e.g., new product launches, labeling changes, global harmonization) as assigned by management. Posted By: John Burgess #J-18808-Ljbffr
...Job Description Job Description Interpreter/Translator/Special Projects Rockmart, GA General : Interpreter is responsible for assisting various situations of communication between American staffs and Japanese staffs. Translator is responsible for translating...
...Travel stipends may be available to students who do not receive compensation or credit for the internship.As part of this internship you will be assigned work with one of our legal/compliance offices located at: Touro University, New York Medical College, Touro University...
...Description We are looking for highly motivated and dependable employees for positions within our company. The position requires industrial cleaning at various steel mills, energy plants, ect. Positions are based out of Indianapolis but requires traveling and overnight...
...of.At Sunrise, our Med Care Manager is responsible for providing the highest degree of quality care and services by administering medication and treatments in a safe and organized manner.Responsibilities:Administration of medicationsDocumentation of medication...
...Responsibilities National Brand Strategy and Positioning Develop and execute a multi-year national brand and marketing strategy aligned... ...-driven testing and optimization. Oversee website content, SEO, email marketing, and lead-nurture sequences that move...