Job Description

Schedule: 8:30 am to 5:00 pm | Monday to Friday

Location: Richmond, VA

Pay rate: $18.00 - $18.50 an hour

What We Need

Corpay is looking to hire a Payment Processor II within our Paymerang division. This position falls under our Corporate Payments line of business and is located in Richmond, VA. In this role, you will be the Payment Processor II who assists in the payment automation process through daily interaction (inbound and outbound) with suppliers of Corpay customers to resolve unprocessed payments. The Open Card team is responsible for placing calls on our customers’ behalf to report unprocessed payments and assist with payment completion. This position requires excellent attention to detail, multitasking ability, and advanced phone and customer service skills. You will report directly to the Operations Manager and regularly collaborate with other internal departments.

Role Responsibilities

• Supporting customers (and suppliers) through outbound and inbound phone calls to resolve unprocessed or unsettled transactions.
• Educating suppliers on payment processes.
• Managing escalated issues, including misapplied payments and complex payment scenarios.
• Verifying contact information and remit-to information for processing of electronic payments.
• Accurately entering information into the database.
• Maintaining accurate notes of supplier contact and reach-out attempts.
• Working closely with the Recovery team to coordinate refunds and reissues.
• Conduct training with new hires.
• Adhering to strict compliance procedures and maintaining confidentiality related to the position.
• Performing miscellaneous projects and duties as assigned.

Qualifications & Skills

• High school education or equivalent required. College coursework preferred.
• Minimum of one year of customer service or data entry with customer contact experience.
• Intermediate computer skills and intermediate level of experience with Microsoft Word, Excel, and Outlook required.
• Skills in Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services.
• Active Listening and Speaking— Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Talking to others to convey information and procedures effectively.
• Data Entry and Verification — Ability to accurately record, verify, audit, and follow up on data within specified time frames.
• Administrative — Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records in a database, and other office procedures and terminology. Technology— Knowledge of computer hardware and software, including applications and data-driven tools. Ability to learn Corpay systems and software. Use of database products, CRM software (Salesforce), ticketing software (Zendesk), fax and phone systems. Service Orientation and Social

Benefits & Perks

• Comprehensive health benefits package from your first day of employment, covering health, dental, vision, paramedical benefits, and Employee Assistance Program.
• RRSP with company match
• Virtual fitness classes offered company-wide
• Paid time off, including statutory holidays, vacation, sick, personal, & volunteer time
• Employee discounts and perks
• Philanthropic support with both local and national organizations
• Fun culture with company-wide contests and prizes

Pay Transparency

The expected hourly range for this position is $18.00 - $18.50, based on the candidate’s work location. This range reflects a good faith estimate of the expected compensation for this role at the time of posting. The final offer will be determined based on job-related factors including skills, experience, qualifications, and applicable market conditions. Compensation may vary based on geographic location and will be confirmed during the hiring process. Additional compensation and benefits, including incentive programs, health coverage, retirement plans, paid time off, and other benefits (where applicable), may also be provided.

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